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Privacy Policy

Privacy Policy

Privacy Policy


Introduction

RentATrailer LLC (referred to in this Privacy Policy as "RentATrailer LLC", "us", "we" or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy when you use the Services (as defined in the Terms and Conditions).

This Privacy Policy describes the types of information we may collect from you (referred to in this Privacy Policy as “you” or the “User”) or that you may provide when you visit the website rentatrailer.us, any other website owned and controlled by RentATrailer LLC, or any applications owned and controlled by RentATrailer LLC (the "Site") and our practices for collecting, using, maintaining, protecting, and disclosing that information. 

This policy applies to information we collect:

  • On the Site;
  • In email, text, and other electronic messages between you and the Site; and
  • Through mobile and desktop applications you download from the Site or other sources such as Google Play, which provide dedicated non-browser-based interaction between you and the Site.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third-party; or 
  • Any third-party, including through any application or content (including advertising) that may link to or be accessible from the Site.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you confirm that you are in agreement with and bound by the terms contained in this Privacy Policy. 

Modifications

RentATrailer LLC may modify this Privacy Policy at any time. When we make material changes to this Privacy Policy, we will post the revised Privacy Policy on the Site and update the “Last Updated” date at the top of this Privacy Policy. We will also provide you with notice of any material changes by email at least 30 days before the date they become effective. If you disagree with the revised Privacy Policy, you may terminate your agreement pursuant to the Terms and Conditions. If you do not terminate your agreement before the date the revised Privacy Policy becomes effective, your continued access to or use of the Site will constitute acceptance of the revised Privacy Policy.

Children Under the Age of 18

Our Site is not intended for children under 18 years of age and we do not knowingly collect personal information from Users under the age of 18. If a child under the age of 18 has already provided us with personal information, his or her parent or guardian may contact us at support@rentatrailer.us to request that we delete it. 

Information We Collect About You and How We Collect It

We collect several types of information from and about Users of our Site, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, or telephone number ("personal information");
  • That is about you but individually does not identify you, such as web browser, geographic location, or the like; and/or
  • About your internet connection, the equipment you use to access our Site, and usage details.

We collect this information:

  • Directly from you when you provide it to us;
  • Automatically as you navigate through the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, and other tracking technologies; and
  • From third-parties that is publicly available information (such as social media).

Information You Provide to Us  

The information we collect on or through our Site that we may ask you to provide includes:

  • Account data. When you register for an account with us, we require certain personal information to open your account, such as your name, email address, and password.
  • Profile data. We may also ask you to provide additional profile information to use certain features of the Services which may include street addresses, phone numbers, driver’s license number, date of issuance and issuing country and/or state, profile photos, employer, city, school, biography, and date of birth. Certain parts of your profile (like your profile photos, employer, city, school, and biography) are part of your public profile page and will be publicly visible to others.
  • Trailer data. We collect information you provide in relation to a trailer such as trailer listing details, vehicle identification number (VIN), availability dates, reviews, and pictures of your trailer. 
  • Payment data. We collect your digital payment details, bank account or payment card numbers, and transaction information in connection with a potential or actual transaction, which may be processed and stored by one or more third-party payment service providers or digital payments companies.
  • Identity verification data. In some instances, we may collect identity verification information such as a photograph or scanned copy of a driver’s license, passport, national ID card, or payment card, last four digits of your Social Security number, insurance number, social media account information, driver’s/motor vehicle record, insurance information, or other forms of identification information. Where we request that you withhold certain information (such as obscuring or redacting aspects of identification information), please do so. 
  • Communications. When you communicate with RentATrailer LLC, including via phone or email, or use the Services to post content or communicate with other Users, we collect information about your communication and any information you choose to provide.
  • User Contributions. When you provide information to be shared or displayed (hereinafter, "posted") with your account when you make a listing or booking or shared with one or more other Users (collectively, "User Contributions"), we collect information about your User Contributions and any information you choose to provide.

Information We Collect Through Automatic Data Collection Technologies  

As you navigate through and interact with our Site or use the Services, we may use automatic data collection technologies to collect certain information:

  • Usage data. We collect information about your interactions with the Services, such as the pages or other content you view, your searches, bookings you have made, how long you spent on a page or screen, sites from which you link or browse to in the Services, navigation paths between pages or screens, information about your activity on a page or screen, access time, duration of access, and other actions on the Services.
  • Location data. When you use certain features of the Services, we may collect information about your approximate location (e.g., city/town associated with your IP address). When you opt in to use our location sharing feature, we may collect the precise location information of your mobile device. Keep in mind that most mobile devices allow you to control or disable the use of location services by any application on your mobile device in the device’s settings menu.
  • Device data. We collect information about your computer and/or mobile device, such as its operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique device identifiers, or general location information such as city, state, or geographic area.
  • Booking data. We collect transactional information related to the bookings you make through the Services, including the date and time of your booking, amounts charged, and other related booking details.
  • Cookies and similar technology. When you access the Services, we (including third-parties we work with) may place small data files on your computer or other device. These data files may be cookies, clear gifs, pixel tags, e-tags, “Flash cookies”, or other local storage provided by your browser or associated applications (collectively “Cookies”). 

The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways. It helps us to improve our Site and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Site according to your individual interests.
  • Speed up your use of the Site.
  • Recognize you when you return to our Site.

Information We Collect From Third-Party Sources

As you navigate through and interact with our Site or use the Services, we may use information collected from the following third-party sources:

  • Third-party services. If you choose to log in to our Services through a third-party site or service (e.g., Apple, Facebook, or Google), the third-party service may send us information such as your registration and profile information from that service. The information we may receive varies by the third-party service and is controlled by the relevant third-party service. By associating an account managed by a third-party with your RentATrailer LLC account and authorizing RentATrailer LLC to have access to this information, you agree that RentATrailer LLC may collect, store, and use this information in accordance with this Privacy Policy. We are not responsible for how those third-parties use and share your information. Please refer to the privacy policies of those third-parties to understand how they use and share your personal information.
  • Background check services. To the extent permitted by applicable laws, RentATrailer LLC may collect background information about you from public records, background check providers, or other screening services, including credit reports and information about criminal convictions or from sex offender registries. We may use your information, including your full name and date of birth, to obtain such reports.
  • Other sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data, fraud detection information, or data from credit bureaus and other third-party data providers.
  • We may combine the information about you that we receive from third-party sources with other information we have about you.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

  • Provide the Services. In order to provide the Services, we may use your information to:
    • Present our Site and its contents to you.
    • Provide you with, and operate, the Services.
    • Provide customer support.
    • Send you service, support, and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you at any telephone number, by placing a voice call or through text (SMS) or email messaging.
    • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
    • Notify you about changes to our Site or Services.
    • Allow you to participate in interactive features on our Site.
    • Facilitate your login to the Services via third-party identity and access management providers, such as Facebook, Google, and Apple.
    • Process transactions and send notices about your transactions.
    • Personalize or customize your User experience.
    • Enable you to communicate with other RentATrailer LLC Users, including by sending them messages or other information during the booking process.
    • Facilitate your referral invitations.
    • Send your requests for reviews, for fraud detection and prevention, and for any purpose you authorize at the time of collection.
    • Administer referral programs, rewards, surveys, contests, or other promotional activities or sponsored events in which you participate.
  • Research and develop the Services. We may use your personal information to analyze and improve the Services and develop new products and services, including by studying our User demographics of the Services. We may share anonymous data (e.g., data that is not personally-identifying information) with third-parties for our lawful business purposes to analyze and improve the Services. 
  • Market and advertise the Services. We and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes, including:
    • Sending you RentATrailer LLC-related marketing communications as permitted by law. You may opt-out of our marketing and promotional communications by emailing us at support@rentatrailer.us.
    • We may contract with third-party advertising and social media companies to display ads on the Services and other sites. These companies may use Cookies and similar technologies to collect information about you (including the device data, online activity data, and/or geolocation data described above) over time across our Services and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. These ads are known as “interest-based advertisements.” 
  • Enforce security and safety. We may use your personal information to enforce secure and safe use of the Site and Services, including to:
    • Verify your identity or authenticate information that you provide, including during account creation and password reset processes.
    • Resolve disputes, collect fees, and troubleshoot problems.
    • Detect, prevent, and/or remediate fraud, abuse, security incidents, or other potentially harmful, prohibited, or illegal activities.
    • Determine your likelihood of getting into an accident or of making an insurance claim, such as by checking your auto insurance score.
    • Detect, prevent, or remediate violations of and enforce our Terms and Conditions and our other policies.
    • Manage and protect our information technology infrastructure. 
    • Conduct investigations and risk assessments.
    • Conduct checks against databases and information sources (such as but not limited to public government databases).
    • Perform creditworthiness and solvency checks.
  • Comply with law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities.
  • With your consent. We may specifically ask for your consent to process your personal information for specific purposes. 
  • We may also use your personal information as described elsewhere in this Privacy Policy or as disclosed to you at the time of collection. 

Disclosure of Your Information

We may disclose your personal information in the following ways:

  • With your consent. We may share your information at your direction or with your consent. 
  • Profiles, listings, and other public information. Your public listing page on the Services will always include some basic information, such as your user ID or name associated with your account, your public profile photo, and for Owners, the city where your trailer is located, your listing description, your calendar availability, transaction related information to allow our community to evaluate your reliability and responsiveness, and reviews or feedback about you. Your public listing page may also include aggregate demand information (such as number of page views over a period of time) and information about your cancellations. The Services may also display the approximate geographic pick-up location of your trailer. The Services allow your public profile and public listing pages to be included in search engines, in which case your public profile and public listing pages may be indexed by search engines and may be published as search results on third-party sites.
  • Sharing between Owners and Renters. RentATrailer LLC enables Owners to offer and share their trailers with Renters. If you agree to a booking through the Services, we may provide your information to the other party in that transaction as reasonably necessary to facilitate the transaction. For example, RentATrailer LLC may provide your mobile phone number to facilitate communication, your driver's license information to confirm license validity, or your photograph to facilitate identification. We will also share the address of the vehicle and, if applicable, the proposed delivery location with the other party. The other party may also send you text messages (such as to confirm pickup or delivery location). Standard telephone minute and text and data charges may apply.
  • Service providers. We may share information with third-party vendors and service providers who support the operation of the Services and business and who need access to such information to carry out their work for us (including, for example, web hosting, analytics, payment processing, email delivery, marketing, insurance, claims administration, and customer support services). In some cases, the service provider may directly collect the information from you on our behalf. These service providers may use your personal information only as directed or authorized by us.
  • Third-party platforms and social media networks. If you have enabled features or functionality that connect the Services to a third-party platform or social media network (such as by logging in to the Services using your account with the third-party, providing your API key or similar access token for the Services to a third-party, or otherwise linking your Services account to a third-party’s services), we may disclose to the third-party platform or social media network the personal information necessary to facilitate the connection or that you authorized us to share. We do not control the third-party’s use of your personal information.
  • Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
  • Business transfers. We may sell, transfer, or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization, or sale of assets, or in the event of bankruptcy or dissolution.
  • Responding to legal requests, preventing harm, and protecting RentATrailer LLC’s rights. We may disclose your personal information to courts, law enforcement, governmental or tax authorities, or third-parties. We will make such disclosure to the extent we are required or permitted to do so by applicable law or where we consider such disclosure is reasonably necessary to comply with our legal obligations or legal process, to respond to claims asserted against us, and for the security and safety purposes described above. We may also disclose your information in response to valid legal requests relating to criminal investigations or alleged or suspected illegal activity or any other activity that may expose RentATrailer LLC, you, or any other User, or to protect the rights, property, or personal safety of RentATrailer LLC, our Users, or others.

We may also disclose your personal information as described elsewhere in this Privacy Policy or as disclosed to you at the time of collection. 

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. You may request deletion of your personal information or opting out of marketing-related emails by emailing us at support@rentatrailer.us. 

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Site and visiting your account settings page. 

You may also send us an email at support@rentatrailer.us to request access to, correct or delete any personal information that you have provided to us. We may not be able to delete your personal information except by also deleting your User account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Site, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by RentATrailer LLC. Proper access and use of information provided on the Site, including User Contributions, is governed by our Terms and Conditions.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

Your California Privacy Rights

This section applies only to California residents entitled to receive the information in this section under the California Consumer Privacy Act of 2018 ("CCPA"). It describes how we collect, use, and share personal information of California residents when we act as a "business" as defined under the CCPA, and their rights with respect to their personal information. For purposes of this section, "Personal Information" has the meaning given in the CCPA but does not include information excluded from the scope of the CCPA. In some cases, we may provide a different privacy notice to certain categories of California residents, such as job applicants, in which case that notice will apply instead of this section. 

As a California resident, you have the following rights:

  • Information. You can request the following information about how we have collected and used your Personal Information: 
    • The categories of Personal Information that we have collected.
    • The categories of sources from which we collected Personal Information.
    • The business or commercial purpose for collecting Personal Information.
    • The categories of third-parties with whom we share Personal Information.
    • Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information received by each category of third-party recipient.
    • Whether we have sold your Personal Information, and if so, the categories of Personal Information received by each category of third-party recipient.
  • Access. You can request a copy of the Personal Information that we have collected about you during the past 12 months. 
  • Deletion. You can request that we delete the Personal Information that we have collected from you by emailing us at support@rentatrailer.us. 
  • Nondiscrimination. You are entitled to exercise the rights described above free from discrimination in the form of any unlawful denial of service, increase in the price of services, decrease in service quality, or suggestion that you may be penalized for exercising your rights.

To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa. Based on our understanding of the term "sell" under the CCPA, we do not sell Personal Information to third-parties and have not sold Personal Information during the twelve months preceding the "last revised" date of this Privacy Policy. However, like many companies online, we use services provided by Google, Facebook, and others that help deliver interest-based ads to you as described in this Privacy Policy. 

You can exercise your information, access, and deletion rights by contacting us at support@rentatrailer.us. We may decline your request where required or permitted by law. We will need to confirm your identity to process your requests and we reserve the right to confirm your California residency as well. Government identification may be required. You may designate an authorized agent to make a request on your behalf by providing a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government issued identification. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. You should transmit your government-issued identification or any other sensitive information to us only as instructed. Email is not a secure means of communication and you should not email your government-issued identification or any other sensitive information to us.  

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be handled by established and highly secure third-parties. You accept their data security processes and procedures when you use their services.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We require you not to share your password with anyone. We urge you to be careful about giving out information about your use of the Site or information, including images or video, you capture and provide to the Site. The information you share may be obtained by others you did not intend to have access to know or become aware of your information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, or to register a complaint or concern contact us at support@rentatrailer.us.


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